Frequently asked questions

How do I create an account?

You need to create an account before taking a course. Click on Menu Icon (Three horizontal lines) present on the top left of the Store Screen. From the opened menu, click on Login/Register button. Click on Sign Up. Enter your Email Id & Password to register for an account.

What to do, if my account is blocked?

To protect our content and ensure fairness for all students, we use content-security measures.

• Screenshots inside the course are restricted

• After 3 screenshot attempts, the account is automatically locked

• Each account can be unlocked up to 2 times

• Account unlocking usually takes 12–24 hours

This system helps prevent misuse while keeping genuine learners safe.

How to take a Course?

After you have purchased the Course or used the access code of the course, the course would be added to your My Course Section. Click on the Course image to start the course.

I have issues with Login, what should I do?

You can click on Forgot Password link to reset your password from the login screen. We will send the new password to your registered email address. Try to login with the new password.
If the issue still persists, drop an email to renaissance.knowledge2020@gmail.com with the issue details.

I am unable to access the Course, what should I do?

Please check whether you are using the same email, which was used for purchasing/using the access code. Check for the course in your My Course section. If the course is still not available, please drop an email to renaissance.knowledge2020@gmail.com

How to report an issue on the app?

For any other issues, please drop an email to renaissance.knowledge2020@gmail.com with the complete issue details.